FAQs

My delivery didn’t come when I expected it. What do I do?domgaat2022-09-15T16:34:39+00:00

My delivery didn’t come when I expected it. What do I do?

We can help you track your order. Simply contact us at 954.246.0240 for assistance.

What do I do if I have an issue with my delivery?domgaat2022-09-15T16:34:11+00:00

What do I do if I have an issue with my delivery?

Call our Customer Care team at 954.246.0240 and one of our experienced Agents will assist you with a replacement.

How do I cook my meal?domgaat2022-09-15T16:33:24+00:00

How do I cook my meal?

All our meals are fully cooked and are ready to reheat. Simply remove the label and microwave for 2-3 minutes (depending on wattage). Do not remove the plastic film when reheating. After cooking be sure to let the meal stand for a couple minutes before removing the film.

Can my meals be frozen?domgaat2022-09-15T16:33:04+00:00

Can my meals be frozen?

We vacuum seal our meals, so they are safe for the freezer, but for best results we recommend refrigeration and to enjoy by the date located on the bottom of the meal.

What time will my order arrive?domgaat2022-09-15T16:32:47+00:00

What time will my order arrive?

We deliver during the day between the hours of 8AM and 6PM. We leave the meals at your door, so you do not need to be home. If you have questions on your order, please call us at 954.246.0240.

What do I do if I am not eligible for meals? Can I still order?domgaat2022-09-15T16:31:40+00:00

What do I do if I am not eligible for meals? Can I still order?

Yes! You may purchase meals from us at any time and may qualify for a partner discount. Ask your Customer Care Agent for details on packages.

Will all my meals come at the same time?domgaat2022-09-15T16:31:44+00:00

Will all my meals come at the same time?

Meals are shipped all together in an insulated cooler bag or shipper box with ice packs.

How many orders do I get?domgaat2022-09-15T16:31:00+00:00

How many orders do I get?

Eligibility is based on plan type and provider. Our experienced Customer Care Agents are available to assist you M-F 9AM to 7PM, and Saturdays 10AM to 2PM.

What do I need to order meals after a hospital stay?domgaat2022-09-15T16:30:09+00:00

What do I need to order meals after a hospital stay?

Your member ID or phone number should be enough to look you up in our database. Keep your Medicare membership card handy just in case.

Where and when do you deliver?domgaat2022-09-15T16:27:53+00:00

Where and when do you deliver?

We deliver to the entire state of Florida for a low flat rate of $12. Anywhere else carries a location-based surcharge. We deliver 7 days a week between the hours of 8am-5pm.

What is the ordering process? What is the ordering process?domgaat2022-09-15T16:27:53+00:00

What is the ordering process? What is the ordering process?

Call us at 954.246.0240 to check eligibility. You can also click “Get Started” to order direct from us.

How much are your meals?domgaat2022-09-15T16:27:53+00:00

How much are your meals?

Our prices start at $10.95/meal plus shipping. We offer 14-packs in 5 different menus. Call us to see if you qualify for our partner-based discounts and programs.

Are your meals healthy?domgaat2022-09-15T16:27:53+00:00

Are your meals healthy?

Our meals start with a healthy blend of locally sourced, fresh ingredients and are calorie balanced without sacrificing taste! Click “here” for some sample menus.

I have a special diet. Do you customize meals?domgaat2022-09-15T16:27:53+00:00

I have a special diet. Do you customize meals?

We have Low Sodium, Diabetic, Vegetarian, Pureed and Kosher menus to accommodate most dietary needs. Speak with one of our Customer Care Agents for details.